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Camerons outsources back office for £600m

Many comments how support staff are 2nd rate at law firms, not true. They are a nessessary part of the system. Working another company you will be treated like 10th rate staff. Integrion will want to maximise profit whist doing as little to get it and Camerons will want as much bang for their buck as they can get...instant conflict of interest. This is a simple cost cutting exercise where quality of service does not enter the equation. Yes there are some quick wins and ways of working smarter but you can't re-invent the wheel every 6 months! Existing staff will leave because they are expensive and will be pushed to breaking point, those that do remain will be so demoralised that sickness and care for the job will disappear. Integrions staff will replace at a lower salary and we all know you gets what you pays for! The roles will be devalued, the service will be degraded and the internal customers will just have to put up with it as there is no other alternative. This has been seen time and time again at lots of other firms. Clifford Chance did it then took it back in-house because the service was appauling!! Surely it makes sense to invest in improving support management and making them accountable, than to monkey manage the problem so you can blame someone else when it all goes horribly wrong. Only time will tell!!

20-May-2010

12:42 pm