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A&O signs outsourcing deal with LPO provider Integreon

I agree with David that this is the future of legal services. Regarding setting up a captive service center it is not the easiest of activities. If one were to look at other areas of the economy where offshoring has already taken place e.g., Finance & Accounting, IT, HRO ... the experience of many players has been that setting up and running a captive has been a bundle of trouble. Many are set up, but in a few years time many more get sold to third party service providers. A captive requires economies of scale, process excellence and the ability to demonstrate a clear career progression for the associates. Here is where third party service providers manage to steal a march over captives. I anticipate that the offshoring of legal work will follow a similar trajectory as F&A.

18-Nov-2009

10:32 pm