QualitySolicitors to put desks in 500 WHSmith branches

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  • This development is certainly to be encouraged. But ultimately the isue comes to price. How cheaper are they going to be, will they offer fixed price services or will they bill by the hour? Are clients going to be confident of an all-inclusive price set in advance and how is this going to work with the provision of a quality legal service?

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  • Catherine - are you suggesting that all secretaries and cleaners are female? I did not spend 5 years in secretary school followed by 3 years learning to clean, to read comments like that!

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  • my idea of 20 years ago! thought Tescos would have taken up the idea first,
    perhaps they may take up my inspirational idea of dental hygeine clinics next to the checkouts. Who likes to go to the dentist let alone wait weeks for a cleaning appointment in some remote part of urbanisation?
    NHS would no doubt like the idea to ease the cost of next step dentalwork due mainly from lack of cleaning.
    there you are - this from the doyone of resolving the present national financial crisis and paying off the national debt with private initiative,
    THINK --- TEETH.

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  • I used to work in a high street firm and I really cant see how QS is going to offer the service for less.

    High Street lawyers are already working for really low salaries due to low fixed fee work.

    How much lower can the salaries go?

    Is QS going to get high quality solicitors for 20k per annum because in the high street some solicitors are paid between 20k to 25k.

    Even with such low salaries high street solicitors are already going bust.

    What will happen is that QS clients will just try and get free legal advice from the employee in WHS. That's waht they do in the high street now. They wont get the traffic they think because it doesn't exist.

    Factory conveyancers have now found this out.

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  • use your brain Matthew, they will direct the customers to the local branches, that's got to be the idea :S

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  • I think all of you should hold you snobby comments untill you know exactly what will happen as I can tell you have not got a clue. As I will be one of thoes people who will work at the LAP and I can assure you I have never been a cleaner.. What QS are doing is making fair and good standard legal advice available to all people. I guees some think that quality legal help and advice should only be available to thoes who can afford to pay... Thankfully things are changing

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  • I noticed this has been put into both of our local WHSmith stores (neither of which really has the room). They have taken a chunk of magazines and squashed these into already hard to get at mags. There was a lone lady standing there looking rather fed up as no-one gave her a second glance and actually stayed away from that area. What is that telling you? I go in WHSmiths to get either reading material or stationery. End of. Not a flipping will or a divorce - If I want that, then I will approach a solicitors. Bad move WHSmith - I really noticed the place was not half as busy as it usually is today.

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  • Has everyone missed the point ? The strength of local firms retaining their good name but unifying under a common brand is the only way forward . I am not comparing it to the Estate Agent consolidation of the last two decades but the consolidated dominate the market, with a few big players at the top end.
    One brand attracts the end user giving a perception of value, Brittania Removals, Londis to name but a few.
    The local firms in time will give up their own name and operate like a franchise, the public will see size and value, there you are High Street domination- mark my words

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  • Just popped into WH Smiths in Aylesbury town and see they have an electronic booth. I knew it was happening but it looks all interactive and everything. Too bad the staff looked miserable and bored. Looks a bit odd I must say. Not very good for confidentiality either. Right next to the magazine racks and queue for checkout!

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  • Apparently some ignorant people think that people don't go to w h smith for wills. Well how comes today I have had at least three people who came into w h smith to buy a 'do I yourself' will, saw our legal access point and decided to use our firm instead. We don't pretend to offer cheaper fees, just to be more accessible and customer friendly. Admittedly some people don't agree with the legal access point but for every one negative comment we have at least ten people who have praised the our work and are now clients of our firm:)

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  • I just been in to WH Smiths and seen a QS legal access point. I think it's all bit embarrassing. I stood looking at the cards listening to a woman discussing her affairs. I found out her name, her address, the issues she was facing, eg a franchise going bankrupt, I heard details on the franchise. It's really poor. I wanted to pull her to one side and tell her what I found out about her, and explained the confidential issues that this service is in breach of. Hopefully most will decide that it's quite a bad idea and if they really need a solicitor, look one up on the internet, or find someone who can recommend a firm. QS is just a brand, it doesn't mean those solicitors who are not part of it are inferior to those branded by QS. After all every law firm regulated by the law society.

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  • In response to your comments I would like to say that I work at a QualitySolicitors firm and also stand at the WHSmith stand offering people legal advice and the people that I have talked to have actually been happy about the fact that we are there as we can clarify facts that people are unsure about. And as for the response about 'middle class' people I can ensure you that as part of the SRA everything that you say is given is the strictest confidence and so I can assure you your 'neighbours' would be unaware of our conversation. I would also like to point out the fact that when I am standing there people try and 'run' away from me as fast as they could as they think I am trying to sell them something well it is a FREE conversation helping the innocent and vunerable people

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