Pinsents wins RSA HR, employment gig

Pinsents will carry out a review of RSA’s HR policy, which was previously ­managed in-house, and will also run the company’s ­tribunal arrangements and a helpline for day-to-day employment matters, as well as carrying out HR training.

It will do this on a mixture of fixed fees and cost-sharing arrangements.

This comes after The Lawyer revealed (20 July) that contract and facilities management company Serco is poised to carry out a panel review, with Pinsents tipped to win a sole advisory role for employment and HR.

In an unusual move normally seen in IT outsourcing arrangements, Pinsents has put together a service ­agreement stipulating key performance indicators, including specific response times to calls coming through the helpline and desired ­levels of user satisfaction.

This is a two-year appointment with the ­possibility of renewal for a further year.

As part of RSA’s main panel, Pinsents has advised the company for the past six years on a number of areas, including insurance and reinsurance, corporate, employment, dispute ­resolution, outsourcing, technology and commercial.