Categories:North West

Pannone prepares for post-LSA world with white-label arm

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  • For all the noise about "Tesco Law" over the last few years, I always thought that many retailers, etc would go the "White Label" route, just as they adopt that route with many of their FS products. With Irwin Mitchell and Pannone making big plays in the last couple of days, Quality Solicitors' WH Smith link up looks a little second rate (have you been to a WH Smith lately???). That said, it is still a considerably better approach to the head in the sand one being adopted by so many High Street firms.

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  • Really?! Irwin Mitchell and Pannone "big plays"?! Irwin Mitchell announces they'd quite like some funding please and Pannone moves some staff around. These consumer firms have been vying for "white labelled" work for years but where are the actual deals of interest? Who is the "major multiple retailer"?! For me, Quality Solicitors is the only one who has actually done something. And, as for the idea that it will be all white labelled? Nonsense. They can do that already. The real money is in doing it themselves - as the Co-op are showing already. Where Quality Solicitors have one over Pannone etc is they can still offer a face-to-face element of service which, I believe, (as does the Co-op from recent articles) is necessary for market dominance.

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  • It would be interesting to learn whether this is a marketing 'ploy' or setting up a service in response to customer demand. Whatever the answer one thing is clear; law firms that live on transactional services and who do not embrace comoditisation will struggle to compete. In the 21st century professional services delivery will be very different. How many firms routinely ask customers what communications channel they would prefer to use? Too few is probably the answer. Generations 'X' & 'Y' have already moved on from email to social networdking sites. Law firms missing this change will face a bleak future.

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