News Opinion Technology, Media and Telecommunications Business Leadership Opinion: BSkyB vs EDS: time to rethink IT services contracts By The Lawyer 14 June 2009 00:00 17 December 2015 15:58 Sign in or register to continue reading. It's FREE Sign in Email Password Keep me logged in Forgot your password? Not registered? It's FREE! Register now Register with The Lawyer Anonymous 9 July 2009 at 08:26 Interesting article. It’s about time IT suppliers were brought to task on their charlatan behaviour. As an IT professional, I am sick of witnessing large IT programmes fail and suppliers running rings around their customers. Customers get caught up in contractual deadlines with their suppliers and in the web of software development – often with a view (likely to be as a result of the sales pitch) that the technology is the silver bullet. They forget about the need to maintain business operations throughout transition from the as-is to to-be business process state via iterative IT software releases. Technology is an enabler of business operations – and yet suppliers are more interested in banging the software out than they are about ensuring that business operations run smoothly (plus they take much longer than originally estimated to do so) – and thus technology ruins business operations rather than acting as an enabler to them. IT delivery is not rocket science – it’s about time it was ran and measured by a profession rather than by a bunch of cowboys. Reply Link Name Email Cancel reply Threaded commenting powered by interconnect/it code.