OC ditches Integreon deal as bulk of support team moves back in-house

Osborne Clarke (OC) is set to dramatically scale back its use of outsourcing provider Integreon by transferring most of its support services back into the firm in a move understood to be placing a small number of jobs at risk.


Simon Beswick
Simon Beswick

More than 65 of roughly 75 staff currently based with Integreon, mostly in Bristol, will move back to OC, covering IT, office services, learning and development, events, document services and client relationship management, which includes client-related data analysis.

Also transferring to the firm is network resources, a flexible pool of staff able to be deployed for different needs such as functioning as out-of-hours personal assistants.

Integreon will retain information services, business intelligence and the emergency contact line, while the firm’s Bristol and Reading hospitality operations – including receptionists – will with Integreon’s approval be consolidated with one provider, OC client Mitie, which already hosts OC’s London hospitality functions. OC will still have access to a 25-strong team at Integreon, which will continue to occupy a ground floor in the firm’s Bristol office.

Meanwhile, it is believed that up to one or two staff members face redundancy as a result of the measures.

The firm kicked off a consultation with affected staff last Friday (22 March), which is expected to last a month and will determine the precise numbers transferring. Any changes are likely to come into effect on 1 May.

Managing partner Simon Beswick said: “This was done for co-ordination reasons, so there’d be one single supplier on the front office, which will be Mitie.”

The news comes after OC transferred 75 support staff to Integreon in 2009 (2 February 2009).

Beswick added in a statement: “We remain firm believers in the shared services model and look forward to continuing to work in partnership with Integreon. After four years of working closely together, it was the right time to review our needs which have changed so much since 2009.

“As we’ve moved into more jurisdictions and grown in size, the mix of dedicated, outsourced and shared services that we need has changed. We’re welcoming back quite a few former colleagues, all of whom are already part of our daily working lives.”

Integreon CEO Bob Gogel added: “Integreon continues to develop the shared services model and interest has increased, along with support for, the dedicated service model. Our onshore, near-shore and offshore strategy continues to fit with the model for legal services support outsourcing.”