Tony Angel on the future of legal services: more investment, better technology, bigger footprint

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  • You can add:
    * billable hour won't die - but will be restricted to leading edge advice. Fixed price for routine, regular, repeatable work
    * Knowledge Management will deliver greater value than Document Management - the technology is the ennabler, how Knowledge is used efficiently is the differentiator. Knowledge Managers - as distinct from PSLs - will be increasingly effective
    * Training of lawyers will change radically - "sitting with Bob" is not the optimal approach
    All of the above are margin opportunities for law firms

    David Ellis
    OMC Partners

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