City solicitor wins key data roaming case against T-Mobile

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  • Extraordinary decision by T-Mobile to pit a legal executive against a bright barrister from a leading commercial set. One wonders...

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  • Why is this news? A litigator manages to win a county court small claim re incorporation of contract terms...by instructing a barrister to do it for her and presumably being left completely under water on costs RESULT

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  • How embarrasing, for her.
    She obviously doesn't rate herself that highly if she has to hire a barrister for the small claims court.

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  • Isolated case? I think not, and refer to the many people who I have spoken to who are extremely dissatisfied ex-customers of Orange, now trading as Everything Everywhere. After listening to them, and by my own experience, this company would appear to have a huge stack of cases similar to the one Angela Walsh took through process. It would appear the staff of Orange, rather than just sensibly sort out valid customer complaints and problems, seem to prefer to deny any responsibility, definitely fail to communicate with one another and must really enjoy sending out letters where the content includes a threat to send round debt collectors. In my opinion, they certainly have no heart and very little soul.

    Elderly lady, rather ill was given a mobile on Orange by her daughter, with the account in the daughter's name. Elderly lady dies 5th December 2012. Orange informed of the circumstances in January 2013, the daughter would like to close the account as the mobile phone is no longer in use. Orange request that the account of £21.96 is cleared and want a copy of the death certificate and name of the solicitors handling the deceased's estate, all of which is sent off.
    Each month another bill is generated on the account. Letters have been sent to Orange reminding them of the circumstances, but remain unanswered.
    Now it is June 2013, the account stands at £102.16 and with the last bill, came a letter containing the threat that unless paid immediately, the account will be sent to a Debt recovery Agency to recover the debt.
    Customer service?

    Me? There were no problems with my account until I allocated a dongle to it in January 2011 then upgraded the dongle in February 2011. Orange then kept insisting I paid for extra data, when in fact I was well within and never over the parameters of use with the dongle. As a result, I had to either pay grossly inflated amounts or dispute every Orange bill, which I did, and during the 4 months the situation remained unresolved, my mobile was cut off 38 times!
    Eventually this unsustainable situation was investigated by someone at a higher level, Orange admitted the fault was theirs, that the paperwork regarding the dongle's upgrade had never been processed, then wiped off the excess data charges and I paid an agreed sum of £128 which covered my mobile use and the matter appeared to be resolved. It had all been terribly inconvenient and time wasting, but eventually a fair result, or so one would think.
    Two days later my mobile was cut off for the 39th time. Upon enquiring to Orange accounts, a pedantic little man there informed me that any such 'deal' was solely up to him. As he had not been consulted, then the original sum of £450 still stood due on my account. I was expected to either pay up there and then or my phone contract would be terminated and the 'debt' passed to a Debt Collection Agency for resolution. I was also told that he had no record of me having paid the £128.
    My contact higher up the ladder at Orange had become and remains unavailable so I went out that same day and bought a pay as you go sim card on Orange and set up a second phone with another company.
    I still have the paper trail, and if Orange are always so sure of their facts, that we, the customers are all prevaricators, then why don't they just proceed to Court?

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