Clients shun disaggregation model but stick to quality, The Lawyer research finds

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  • In part the lack of awareness of law firm process centres is that many firms are not saying to clients: 'Look, we can do the work a lot cheaper now.' Instead firms are accepting small declines in fee rates due to client pressure and then using the low cost process units to sustain healthy margins. I.e many firms are not using the disaggregation model for the clients' benefit, but rather only to cut their own costs whilst keeping up 'business as usual'.

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  • As an in-house lawyer in a Northern city, I've stopped using law firms as I'm unimpressed by the service they provide.

    A cheaper version of what they are offering isn't going to tempt me.

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  • Response to Anonymous in a northern city, you should try a practice in the Big City, London, quality will be less of an issue.

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