Pinsent Masons has appointed dispute resolution head Nigel Kissack to the newly created role of head of enterprise as it steps up the outsourcing project he has overseen.
The operational post will see Kissack take responsibility for upgrading business processes and developing new products across the firm.
“We’re doing a review of our options,” explained Kissack. “The first few months are all about evaluation, analysis and benchmarking. After which time I’ll be reporting my findings to the board.
“If the billing process is inefficient and should be replaced with a new process or technology, then we’ll do that.”
He said the trigger for the new role was “the acceptance that you have to work smarter. Where clients want more for less we have to give them that.”
Kissack was responsible for the introduction of the firm’s legal process outsourcing initiative, which saw it become the first firm to send work previously done by UK lawyers to South Africa on behalf of its litigation department (The Lawyer, 22 June 2009).
That project, which began with two members of staff, now has 15 individuals engaged in document review. One of the team’s South African-qualified lawyers, Celia Pienaar, will shortly take her Qualified Lawyers Transfer Test, with a view to better supporting research and support functions in the UK.
The Cape Town operation has also recently expanded into creative work for Pinsents, which has hired two people to develop graphics to support business development. “We’ll use them more in litigation to design decision trees on costed options and onscreen timelines,” revealed Kissack.