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2 July 1995
LIVERPOOL City Council has been ordered to pay compensation after delays by its legal department in deciding whether a local resident qualified for housing benefit.It took three months for the lawyers to give the go-ahead for cash to be paid.The file was sent on 9 March 1993 to the legal department which gave provisional approval on 1 April.But it took until 10 June before a final written instruction was sent to the housing section authorising payment of housing benefit.The resident claimed that he had been "embarrassed and humiliated" by having to borrow money.York-based ombudsman Pat Thomas said the unreasonable delay in determining the claim was maladministration and she ordered the council to pay u200 in compensation.
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