Hiscox cuts claims panel from 45 to 13 firms

Hiscox has become the latest financial institution to cut its panel, with the insurer slashing its claims roster from 45 to 13.

Berrymans Lace Mawer, Browne Jacobson, Clyde & Co, DWF Fishburns and Kennedys are among the 13 firms to secure places on the reduced UK claims panel.

They will be monitored to ensure they meet a selection of criteria, including delivering a transparent pricing structure and contacting customers within two hours of receiving a claim.

Hiscox head of claims Bob Thaker said: “We recognise that value goes beyond just cost, and as such, we have sought to build partnerships with a tighter group of law firms who share our values and focus on service, rather than a singular focus on rates.”

Hiscox group claims service delivery manager Andrew Sellers added: “With the new monitoring process in place, those firms that continue to innovate, step up, and delight our customers, will get more work. It is as simple as that.”  

The new roster consists of: Arthur Cox, Beale’s, Berrymans Lace Mawer, Browne Jacobson, Clyde & Co, DWF Fishburns, Kennedys, Lake Legal, Pinsent Mason, Reynolds Porter Chamberlain, Robin Simon, Ronan Daly Jermyn, Simpson & Marwick and Watson Burton.