oneSource, the operating name of the shared service between the London boroughs of Newham and Havering, has selected Iken for its legal team.
Operating as a shared service since April 2014, oneSource aims to meet the needs of public sector organisations looking to make significant savings in their back-office costs by finding new ways of working more efficiently.
To support the delivery of a shared legal service, oneSource set out to procure a legal case management system that would enable quick, secure and easy access to all documents stored within the system and the ability to produce a variety of management reports for use internally and for client billing sheets.
A major requirement for oneSource was that the preferred supplier should have extensive experience of introducing legal case management systems in local authorities. Iken met this requirement.
With provision for secure remote working, users from either site can easily access the Iken database and all of the documents, reports and contact details stored there, regardless of which site hosts the solution.