Manchester insurance litigation firm Horwich Farrelly has appointed its first chief operations officer (COO) to its executive board.
Mark Grayson joined the firm in early August after 11 years with insurance business outsourcing provider (BPO) WNS Assistance where he was operations director for the last five years.
Grayson joins Horwich Farrelly as its first COO a remit to bring his BPO background to bear on the firm’s current business services processes and incrementally improve the existing platform.
Horwich Farrelly chairman Mike Webb said the firm would benefit from Grayson’s knowledge of the sector as well as creating an efficient claims management process.
Grayson said: “Some of it will be around the discipline of making sure processes are documented and the risks and costs are understood.”
Horwich Farrelly is currently pursuing a rapid growth strategy, which Grayson says his role is intended to support. “We need to make sure not only that we keep the cost base low but also we need to be able to scale our processes,” he continued.
Grayson added: “The legal industry is entering testing times which for some legal service providers presents serious challenges. For Horwich Farrelly it affords us the opportunity to bring about lasting change.”
The firm is also mid-way through making significant investments in its IT platform with a view to creating infrastructure that can grow with the firm.
It is expected to bring in an IT director in the next couple of months to oversee that side of the business services function.
Horwich Farrelly was an early adopter of ABS status and had its licence approved in December 2012 (16 January 2013).