Fancy taking a peek at the impact a seriously heavyweight approach to business support can have? Take a look at Baker & McKenzie’s most recent financial results. They are record breaking, and a good deal of that is thanks to the long-standing approach the global firm has taken to its client programme, at the core of which is ranks upon ranks of highly trained professional support specialists.
In an interview this week with The Lawyer, Bakers global chairman Eduardo Leite revealed that the firm’s shared services centre in Manila has just moved past the 550-employee mark. From this 24/7 core, Bakers runs its help-desk for technology systems, a service centre for marketing and BD, key processing of internal services such as billing, time management and collections, and a range of support services for IP matters. The centre also plays a pivotal role in Bakers’ pursuit of more fixed-rate global managed services deals with clients like those it has with Unilever for IP, Colt for IT, and Invensys on employment. The proof of its success is in its $2.419bn revenue and 10 per cent rise in PEP to $1.2m.
Operational matters that would quicken a Bakers’ insider’s heart will be to the fore at The Lawyer’s inaugural one-day conference and awards next month, where during the day we will be running roundtables on IT, HR, finance, BD and facilities. The evening bash is all but sold out now but there are still some spaces available on the finance, HR and facilities roundtables. Contact firstname.lastname@example.org for more details.
Also in this issue, read all about the importance of getting your cross-border data transfers right from two of the top technology specialists at Epiq Systems; find out how and why Berwin Leighton Paisner selected QlikView to help improve productivity, profitability and client-level engagement; and don’t miss IntApp’s insights into the risk management issues surrounding new business intake.