Manzoor takes on Law Soc complaints role

Zahida Manzoor, the Legal Services Ombudsman, has been appointed as the Law Society’s legal services complaints commissioner. Secretary of State for Constitutional Affairs Lord Falconer made the appointment in response to concerns that the Office for the Supervision of Solicitors (OSS), the Law Society’s complaints arm, was not effective or efficient. Manzoor will have powers to set targets for complaints, make recommendations and require the OSS to submit a plan for improved complaints handling.