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Irwin Mitchell takes lead on Legal Services Act

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  • legal services act

    By 2030 the high street is going to look very different and I doubt we will be seeing as many solicitors. There will be huge consolidation and IM might lead the way. Or it could be consolidated itself. Lawyers are afraid that commoditised products could be the end of skilled advice. But IM is showing that there could be huge potential in it. Why not have 'off the shelf' advice? People need basic advice on things like conveyancing and they don't know where to get it from without overpaying. It is a gap in the market which someone needs to fill.

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  • Legal Services Act

    On the contrary, the commoditisation of legal services will simply be used by large organisations as yet another means to cross sell expensive and second-rate services. The customers (no longer clients) will be dealt with in the same contemptuous manner that mortgage lenders, insurance companies etc currently treat their customers. They will use their financial muscle to employ predatory pricing for as long as it takes to drive High Street competition out of business, then when they have the field to themselves the great rip-off will commence.



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  • Legal Services Act

    That's a good point. If you're a client, can you imagine being transferred around a call centre, being told 'your call is important to us'? There will be no personal service, just a bureaucracy. The new regulator will be toothless. We'll all be longing for the days of being regulated by the Solicitors' Complaints Bureau (RIP)!

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