Paul Asplin's letter, "Insurers v Intermediaries" (The Lawyer, 7 April) refers to my company, Greystoke Legal Services, as an intermediary.
While technically this may be correct, it is not the whole picture. Greystoke underwrite, administer and settle claims on a fully delegated authority basis on behalf of Lombard General Insurance, a standard & Poor's AA-rated insurer.
The suggestion that dealing with Greystoke is, in some way, not dealing with underwriters is incorrect as our legally qualified underwriting team underwrite LawAssist cases directly on behalf of our solicitor firms. One of the great strengths of LawAssist is having underwriters at Greystoke constantly available to solicitors to handle queries and discuss cases.
Perhaps insurers should put their energy into assisting clients through their solicitors rather than trying to knock each other.