Leeds-based technology distributor Premier Farnell’s general counsel Steven Webb expresses concern over some firms’ commitment to customer service inc this week’s in-house interview.
As legal chief at a business with millions of customers in 150 countries, he knows what he’s talking about.
Webb says the occasional project, expanding into China for example, will render him highly dependant on his external advisers.
But more frequently he says the level of support required means he could turn any one of several Leeds-based firms. What stops him from choosing at random? The fact that fewer than he’d like can be trusted to deliver their advice in a way that effectively supports his objectives.
One GC that has been hyper-aware of customer service over the past five years is Glasgow 2014 head of legal Shonagh MacVicar. With the opening ceremony of the Commonwealth Games just hours away, why not re-read our interview with MacVicar.
Also on TheLawyer.com:
- LinkedIn has hired former Yahoo general counsel Michael Callahan to head the global professional networking site’s legal function
- Serco appoints BT Global GC in wake of overcharging scandal
- And keep up to date with the financial performance of your external counsel with our handy revenue table