F&C Asset Management's legal department has completed a customer service survey for external clients and internal users in a bid to measure its performance. Sparked by director of legal services Gillian Switalski, surveys went out to key external clients and 50 top users of the legal function within the organisation.
The replies are now in, and Switalksi's team is poring over the feedback before setting performance-based targets for the next 12 months.
In another industry-shaping innovation from an in-house team, global industrial gases group BOC launched the UK's first MBA specifically for in-house lawyers last month. The course, which is the brainchild of group legal director and company secretary Nick Deeming, will launch later this year. He says: "Business lawyers have to understand the whole gamut of business, so I want to create an MBA that's focused on lawyers."
The plan has generated considerable interest from other companies, and several look set to jump on board. The course is likely to be made up of a seven to 10-day session to start, followed by a series of weekend classes and concluding with a further seven to 10-day session at the end.