New EU-wide rules on selling to consumers will apply from no later than 13 June 2014

New rules will apply to most businesses selling to consumers in the EU, including to those selling online from outside the EU, from no later than 13 June 2014.

What has changed? Among other things, for online and other distance sales: the minimum cooling-off period will be 14 days (currently seven in the UK); there are changes to information that must be given to consumers prior to purchase, especially for online sales; refunds must be given within 14 days (rather than 30); and consumers must be provided with standard cancellation forms.

What does this mean for you? If you sell to consumers in the EU, whether or not you have an EU presence, you will (unless you come within limited exceptions) need to review and probably change: your sales path; the information you give to consumers prior to sale; your sale confirmation process; cancellation, returns and refund policies; and the terms and conditions of sale…

Click on the link below to read the rest of the Taylor Wessing briefing.

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