Eversheds to offshore more support work, 100 jobs at risk

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  • This is very sad and, in my opinion, very short-sighted by Eversheds. Yes, it is efficient, but how much does a chair-warming, happy-clappy [insert name of outsource provider] drone in some Bangalore sweat-shop know about client service and the culture of the Firm?
    BTW, the firms that loudly crow about their improved PEP are the ones targeted most by the Buyers of Services as the ones to tackle first.
    Sometimes, a little discretion is best.

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  • The firm has begun a 28-day consultation and is proposing paying twice the statutory redundancy to those affected.
    Oh how generous! Most market-leading businesses have redundancy terms which are significantly more generous than that.

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  • I agree with Anonymous@12.41pm. If the support function is not fully integrated fee earners will feel, even more than ever, that they are just cogs in a faceless machine. I personally think it's pretty unsporting to off-shore back-office support. Were I a client I'd be prepared to pay a small premium for a firm that was a bit more patriotic and not obsessed with profit.

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  • Would you seriously pay 20p more per litre to fill your big car up on the motorway when you can call in at a petrol station when you pull off the motorway and get the same product from happier staff? From one Global company to another... its a no brainer!

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  • A UK Foreign Office briefing note reports that by 2020/25 India has to generate 900 million jobs if it is to prosper and remain stable. Given their current energy and drive it seems likely they will succeed. The only question is, where will those jobs come from? The debt laden, narcisistic and self entitled West remains a very good place to look. This will no doubt continue until we wake up, hopefully before it is too late.

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  • Gobalisation my *rse!
    The country is going into recession so let's send our business off shore - great idea.
    What's wrong with outsourcing on shore, working on a different cost base and giving our people here a chance to have a better life?
    The bigger picture has not been considered at all.

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  • If they outsource all their administration to India, who is going to leave a post-it on the Partners' desks reminding them that they have missed their son's birthday. Again. Presumably, they will get a call from a nice Indian chap. Perhaps that's the answer for all the struggling law students trying to get training contracts. Let's all head out to Delhi and start applying there.

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  • Maybe I am missing something, but how can you offshore HR to Bangalore? How can you, for example, conduct disciplinary and grievance procedures if the team is on the other side of the globe?
    Perhaps though the service proposed has the same relation to HR as Bangalore call centres have to Customer Service - i.e not a lot.

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  • Interesting reading and very similar comments (unsurprisingly) coming up here to the Cameron's deal.
    While there is clearly huge sympathy for those whose jobs are displaced, it is perhaps worth putting some context from other professional services firms here.
    Firstly, the fundamentals of economics will tell you that by specialising in what you have a comparative competitive advantage in is the way that countries and nations will grow. That is why we import much of our agricultural produce and why many toys get made in China. It is called progress. Moving more commoditised elements of services to providers or countries who are comparatively advantaged is not new and facilitates continued growth to higher value-add services.
    Secondly, there have been some suggestions on this and earlier posts that outsourcing will be brand-damaging. Well, if you look at the precedent of blue chip firms from other sectors who offshore outsource - Goldman Sachs, McKinsey, 3i, PwC - it is difficult to say that it has destroyed their brands. Some might question why law firms have taken so long to focus on the delivery of their core service (i.e. law) and retain more commoditised service support.
    Thirdly, there are perceptions of poor quality and service from outsource providers. This simply is not true. Again, do you think that banks would allow their equity research or merger modelling be prepared offshore if it was not of appropriate quality. As for closeness of relationship - most work is done by phone/email anyway nowadays - you lose some personal contact perhaps (though this can be managed) but not the service.
    Again, one's heart goes out to those who have lost their jobs but as most are able and talented, they will find work elsewhere - the cream always rises. Meanwhile our firms become more competitive and deliver higher value-add work allowing them to distinguish themselves on the world stage.

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  • Confused thread, as usual. Bosses are sacking workers. What gives?

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