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Honda has overhauled its legal panel and dumped Eversheds, issuing the national firm with a damning rebuke over its client management skills.
However, the national firm is fighting back and has already arranged for managing partner David Gray to visit Honda in order to find out what went wrong.
Honda used Eversheds' Leeds office for litigation, but the company's general counsel Christopher Morgan was particularly unimpressed when the firm's client relationship partner could not even say where Honda was based.
Morgan told The Lawyer: "I dumped Eversheds and it's unlikely we'll work with them again. I think their customer relationship management is superficial."
Eversheds' Denise Jagger, who manages the firm's client relationship programme, said: "Clearly something went wrong. We don't yet know whether it was perceived or real, but that doesn't really matter. It would be regrettable if this coloured people's judgments, because there are many, many clients who are entirely satisfied."