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  • 12 February 2015

    Dealing with Difficult People

    Management Forum


    This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

    By the end of the course you will have:

    • Considered why people are difficult
    • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
    • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
    • Practised good questioning and listening techniques
    • Developed a plan to cope with your own difficult people

    View event details

  • 13 February 2015

    Effective Delegation

    Management Forum


    Effective delegation can be a valuable skill to master as it can not only help increase your productivity, but also help develop and motivate your team. This interactive course will examine the key principles of effective delegation and provide you with the essential tools you need to delegate well.

    • Understand what Delegation Means
    • Why can Delegation be Difficult?
    • Learn How to Delegate Efficiently
    • Explore Delegation and Motivation
    • Discuss Guidelines for Delegation – A Planned Approach
    • Discuss Effective Feedback after a Task has been Completed

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  • 24 February 2015 - 25 February 2015

    Handling Complex Commercial and Contract Negotiations

    Management Forum



    • Three core approaches to negotiation

    • Non-verbal signals: reading the signs

    • What if I can’t see you? Negotiating successfully when you’re not face- to -face

    • Planning for an important negotiation

    • Real-world’ negotiation exercises: in a constructive, friendly but challenging environment

    • Understand you own attitudes and behaviour in negotiations

    • Negotiating with difficult people: insight and practical techniques 


     • Legal Advisors

    • Lawyers

    • Contract Managers

    • R&D Managers

    • Business Development Managers

    • IP Managers

    • Patent Attorneys

    • Others who work involves complex legal and/or commercial negotiations

    View event details

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