Case of the week

The wrangle between British Airways and Virgin Atlantic hit new heights last week when BA was fined u4.4m for offering cash incentives to travel agents who sold its flights. The European Commission ruling followed a complaint by Virgin, but BA claimed its system of rewarding travel agents was used by most major airlines. The EC rejected BA's claims it had been singled out for attention, pointing out it was the only airline against which a complaint had been made. Accepting the ruling with good grace, BA has filed complaints against eight European airlines