Camerons outsources back office for £600m

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  • I was also at the presentation yesterday and the 'Supreme Galactic Sales President of the Evil Integreon Empire' (or whatever he's actually called)reminded me of that classic 80's sci fi 'V' (where the aliens pretend to be friendly humans but turn out to be carniverous meat eaters). Very slick but couldn't help thinkning he was going to tuck in to a nice plate of fresh mice straight after.

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  • It says a lot about Cameron McKenna's future partners that the partnership has had to ask Richard Price to stay on for a further year beyond his second four year term as senior partner. Presumably this is to hold Duncan Weston's hand during this turbulent time and smooth things over as the good cop to Duncan's bad. When Richard goes, who is there to take over?

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  • This may help morale because, as we all know, being a non-lawyer in a law firm can be a bruising and morale-sapping experience. If it helps being part of Integreon's central mission, and learning to adopt an arm's length client service mentality towards the lawyers, service levels and job satisfaction may actually increase. CMS is not normally an innovator but hats off to it for showing some independent thinking at last.

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  • I agree with "Reserved Judgement"
    Legal support staff of all people should be open minded about this innovative experiment.
    Other firms are doing this as well. WilmerHale have outsourced many of their support functions to a center in Ohio, Orrick have used a place in Virgina for many years, some of White & Case's support functions are run through an Indian outsourcing company.
    You will find that on a day to day level, not much changes, and may even improve as you develop a more sophisticated service culture.
    Support staff in law firms have always been treated like second-class citizens. You know that when you join up but you take the money and bite your lip. This is just a formalization of what partners in all firms think anyway.
    In any case, just pack it in and join another firm if it bothers you. If you're half-decent, there's always a similar job at another firm around the corner.

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  • 20+ years service and in one fail swoop my loyalty has been binned and given to another company. I feel completely shafted. Lots of meetings, we ask questions and get no answers as "nothing's set in stone". Our "Strategy Meeting" was nothing more than a fancy pitch. Presenter told us their buzz word was "SMILE", yet couldn't remember what the letters stood for - impressive NOT!!!!

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  • Many comments how support staff are 2nd rate at law firms, not true. They are a nessessary part of the system. Working another company you will be treated like 10th rate staff.
    Integrion will want to maximise profit whist doing as little to get it and Camerons will want as much bang for their buck as they can get...instant conflict of interest. This is a simple cost cutting exercise where quality of service does not enter the equation.
    Yes there are some quick wins and ways of working smarter but you can't re-invent the wheel every 6 months!
    Existing staff will leave because they are expensive and will be pushed to breaking point, those that do remain will be so demoralised that sickness and care for the job will disappear. Integrions staff will replace at a lower salary and we all know you gets what you pays for!
    The roles will be devalued, the service will be degraded and the internal customers will just have to put up with it as there is no other alternative.
    This has been seen time and time again at lots of other firms. Clifford Chance did it then took it back in-house because the service was appauling!!
    Surely it makes sense to invest in improving support management and making them accountable, than to monkey manage the problem so you can blame someone else when it all goes horribly wrong.
    Only time will tell!!

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