Camerons outsources all support services in £600m deal

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  • Three points:

    1) The irony is that over the next four months the management want support to assist Integreon in developing this plan (as they do not have the blueprint for it yet) . At the end of the process a number of those involved will probably be made redundant.

    2) On Friday morning you could hear the metaphorical sound of CVs being posted out. Who will be developing the plan then? Will the last person in support please turn off the lights.

    3) To Gemma Harding above - After reading your comments, which seem to be devoid of any consideration for the staff involved and are maybe a touch of sour grapes , I think most other readers of your mail wouldn't touch your company with the proverbial dirty stick.

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  • Outsource Duncan.

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  • To read self-serving comments by reps of the outsourcing industry professing to be objective, is utterly corrosive.

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  • Not a good move. Presumably all their best support staff will upsticks and get jobs elsewhere in firms where they are appreciated. Their staff will feel cheated having dedicated their career to a firm and ending up working in a call centre. Camerons underestimate the importance of support staff integrating into a firm's work flow. They will realise their mistake when they require a flexible approach from support staff and all get is "computers says no".

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  • An extremely depressing article and a hammer blow to the support functions at Camerons who already have a very low team morale.

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  • This is probably the worst idea I've ever heard. The support departments where I work (Magic Circle) are absolutely integral to everything the lawyers do. We have the best PAs, the best HR, the best print room, the best BD people, and the best finance people. They help us provide our competitive advantage and we could not function to the standard our clients expect without them. It is that simple.
    The fact that Camerons see these services as being mere commodities probably says more about the standard of legal services that Camerons churn out than anything else.

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  • Speaking as someone who was outsourced from Osborne Clarke to Integreon, I have to say a lot of the negativity in these comments is unfounded. The service we provide has been completely restructured making for much quicker response times and first time fix for OC's fee earners, which of course allows them to concentrate on what they do best. The feedback we have had from them has been very positive.
    The opportunities for us as Integreon employees are looking good too, as this CMS deal highlights. Of course morale took a hit when we first heard the news that we were transferring from OC but as time has passed most of us have settled well into our roles with Integreon and there is a great deal of optimism about that future holds.

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  • Is the above really from someone previously at Obornes? Funny that it is exact same comment as on Legal Week.

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  • It's distressing to see how many of the comments on this story are 'anonymous' - presumably these heartfelt & very apposite thoughts are coming mainly from people in line to be outsourced but currently still working in law firms. It sounds like the end of the line for legal support staff careers: I would love to know what (if anything!) the professional associations have said about it.
    Quite sad to find yourself suddenly extinct - and unlike recent news about Britain's cod stocks, these people will not be coming back in significant numbers in the foreseeable future!
    Oriole.

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  • I guess this says something as to how Duncan views people. Does anyone recall him being nice to someone that did not have something he wanted?

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