Camerons outsources all support services in £600m deal

  • Print
  • Comments (59)

Readers' comments (59)

  • Speaking as an ex (thank goodness) Cameron's lawyer, I am saddened but not surprised by this latest piece of news. It is utterly typical of how the management of CMS treat their staff (another case in point being the administration of the 'flexible working scheme'). This move demonstrates just how utterly uncommitted they are to the development of their staff and I am amazed that a man of Duncan Weston's experience still believes that he and the rest of the partnership board can grow a business without investing in and nuturing support staff, NQs or junior lawyers.

    Unsuitable or offensive? Report this comment

  • Why is it that as lawyers will cling to antiquated ideas? Our core competency is meant to be the delivery of legal services, not IT or support funcations. Our blinkered view will be the death of the profession. Its high time businessmen take over the industry. Bring on ABS!

    Unsuitable or offensive? Report this comment

  • When I was at Camerons delivering its 'core competency' (legal services), I seem to remember requiring quite a lot of IT and support functions, especially when under pressure and working at the weekend and at 3 in the morning. I also remember the clients being rather displeased with the manner in which we were unable to produce a 300 page word document that wouldn't corrupt or crash and our (then outsourced) IT department could not help. It is extremely short sighted to say that IT and support services have got nothing to do with the business of providing legal advice. How does this fit in with Camerons' dream of being a 'full service law firm?'

    Unsuitable or offensive? Report this comment

  • Outsourcing can work very successfully if approached as a long term deal and if you are very clear on service level agreements. It is not a quick fix, cost cutting exercise and it requires careful and effective management and that's often where things fall down. Firms need to grow revenue as well as control costs; sounds easy but difficult to deliver.

    Unsuitable or offensive? Report this comment

  • Well done!
    Back Office Outsourcing (BOO) is becoming increasingly popular throughout the legal profession because it allows the firm to focus on their core competency - law!
    I work for CallCare, 24hr call handling specialists since 1998 and we have been working with several large law firms who have turned to us to reduce costs but more importantly to maintain the quality of how their calls are handled.
    In fact I myself had a meeting with Tony Wright back in October 2009 to propose the idea of outsourcing their switchboard facility, it's encouraging to see one of the leaders within the legal profession embracing the new concept of outsourcing. Lets hope the rest of the market follow....

    Unsuitable or offensive? Report this comment

  • I suppose the Camerons' switchboard operators should start looking for new jobs then! (Tony Wright is Camerons' director of operations).

    Unsuitable or offensive? Report this comment

  • Gemma great self promoting but you seem to missed the point. its all of support services. How often do the fee earners "Realistic" above being one of them go to support with a problem expecting instant results? Well it looks Camerons fee earners will now just be another client who will get the outsourced treatment ie no urgency or personal contact/respect. Just like when they phone up Phone / utilities etc. Did the Partners really vote for this? Very short term solution, my thoughts go out the under the kosh support staff there.

    Unsuitable or offensive? Report this comment

  • In my experience employees do not wish to join outsourced providers - hospitals are not better for all their outsourced activities - the pride in working for the former employer goes. Unfortunately, accountants rule.

    Unsuitable or offensive? Report this comment

  • How do we feel? Undervalued, unappreciated and very low on morale. What impact is this going to have on peoples performances over the next few months? Managing Directors/Equity Partners honestly think that we believe that they are doing this for the good of the Back Room Staff/Support Staff as they put it "First in Class" if they think we have swallowed this then they should also believe that our work ethic and performance will remain the same as before this outsourcing was announced. There are people who have given 20 years of service and this is their reward (being dumped to another company.)

    Unsuitable or offensive? Report this comment

  • It shows that the management have no concern for their support staff, moreover after their last 2 restructures. People suffered on 3 day weeks & now they outsource, no one else would sign up to this model, turnover of support staff remains high, it's not the nature of work, but middle management. They should outsource them instead! How long will it be till they leave?

    Unsuitable or offensive? Report this comment

View results 10 per page | 20 per page | 50 per page |

Have your say

Mandatory Required Fields

Mandatory

Comments that are in breach or potential breach of our terms and conditions in particular clause 8, may not be published or, if published, may subsequently be taken down. In addition we may remove any comment where a complaint is made in respect of it. These actions are at our sole discretion.

  • Print
  • Comments (59)