Dentons

International Top 30 position: 4

UK Automotive Newsletter: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations; and more

The Consumer Contracts Regulations will come into force on 13 June 2014 and will apply to consumer contracts (distance contracts, off-premises contracts and on-premises contracts) which are made on or after 13 June 2014. They will replace the Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008.

The key changes relate to:

  • Pre-contract information to be provided. The information required for distance and off-premises contract has been extended and requirements have been introduced for on-premises contracts;
  • Improved cancellation rights. The ‘cooling-off period’ is extended to 14 calendar days. Where a right to cancel exists, traders must supply consumers with a cancellation form in the prescribed manner;
  • The prohibition of hidden costs. Traders must seek express consent from consumers to any additional payments. Traders must not use pre-ticked boxes on websites which result in payments being made by the consumer. Consumers cannot be charged more than the basic rate to call a customer service helpline or to discuss any issue with goods or services which have been supplied.

Businesses selling to consumers should review their terms of sale and websites. It is very likely that changes will be required to comply with the new rules…

Click on the link below to read the rest of the Dentons briefing.

Sign in or Register to continue reading this article

Sign in

Register

It's quick, easy and free!

It takes just 5 minutes to register. Answer a few simple questions and once completed you’ll have instant access.

Register now

Why register to The Lawyer

 

Industry insight

In-depth, expert analysis into the stories behind the headlines from our leading team of journalists.

 

Market intelligence

Identify the major players and business opportunities within a particular region through our series of free, special reports.

 

Email newsletters

Receive your pick of The Lawyer's daily and weekly email newsletters, tailored by practice area, region and job function.

More relevant to you

To continue providing the best analysis, insight and news across the legal market we are collecting some information about who you are, what you do and where you work to improve The Lawyer and make it more relevant to you.

Briefings from Dentons

View more briefings from Dentons

Analysis from The Lawyer

View more analysis from The Lawyer

Overview

1 Fleet Place
London
EC4M 7RA
UK
http://www.dentons.com/

Turnover (€m): 209.5
Lawyers: 760
Partners: 183
Jurisdiction: Europe

Jobs