Karanovic & Nikolic

Recent news highlights: Croatian Consumer Protection Act Amended, May 2014

The Croatian Consumer Protection Act has recently updated how customer claims are to be handled. The receipt of complaints must now be confirmed in writing without delay. Complaints may be submitted by email, fax or post and merchants are obliged to respond to such complaints within a 15-day period, as well as to maintain a record of all complaints for at least one year as of the day the written complaint was received.

Below is an example of how merchants must now display customer information. This information must be placed in a visible place within their premises…

Click on the link below to read the rest of the Karanovic & Nikolic briefing.

Sign in or Register to continue reading this article

Sign in


It's quick, easy and free!

It takes just 5 minutes to register. Answer a few simple questions and once completed you’ll have instant access.

Register now

Why register to The Lawyer


Industry insight

In-depth, expert analysis into the stories behind the headlines from our leading team of journalists.


Market intelligence

Identify the major players and business opportunities within a particular region through our series of free, special reports.


Email newsletters

Receive your pick of The Lawyer's daily and weekly email newsletters, tailored by practice area, region and job function.

More relevant to you

To continue providing the best analysis, insight and news across the legal market we are collecting some information about who you are, what you do and where you work to improve The Lawyer and make it more relevant to you.

Briefings from Karanovic & Nikolic

View more briefings from Karanovic & Nikolic

Analysis from The Lawyer

View more analysis from The Lawyer


Resavska 23

Number of fee earners: 80
Number of lawyers: 80
Number of Partners: 16