Karanovic & Nikolic

Recent news highlights: Croatian Consumer Protection Act Amended, May 2014

The Croatian Consumer Protection Act has recently updated how customer claims are to be handled. The receipt of complaints must now be confirmed in writing without delay. Complaints may be submitted by email, fax or post and merchants are obliged to respond to such complaints within a 15-day period, as well as to maintain a record of all complaints for at least one year as of the day the written complaint was received.

Below is an example of how merchants must now display customer information. This information must be placed in a visible place within their premises…

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