Practical advice on treating potentially vulnerable customers fairly
By Jenny Ogden
A briefing note by the Royal College of Psychiatrists and the Money Advice Trust entitled ‘Lending, debt collection and mental health: 10 steps for treating potentially vulnerable customers fairly’ was released on 30 April 2014.
This briefing note is different in the way it concentrates on practical examples and suggestions. Too often, advice and guidance fails to bridge the gap between theory and practice. This briefing note offers useful and practical advice, backed up by real-life case studies.
There is increased attention in the financial services industry to all types of vulnerability, not just in the area of mental health. This briefing note brings advice in a previous note, which concentrated solely on mental health issues, up to date to encompass other types of vulnerability. The lessons learnt in respect of mental health, the industry approach to it, the processes and procedures in place to engage with individuals with mental health problems translate across the board for all types of vulnerability…
Click on the link below to read the rest of the Shoosmiths briefing.
Sign in or Register to continue reading this article
It's quick, easy and free!
It takes just 5 minutes to register. Answer a few simple questions and once completed you’ll have instant access.Register now
Why register to The Lawyer
In-depth, expert analysis into the stories behind the headlines from our leading team of journalists.
Identify the major players and business opportunities within a particular region through our series of free, special reports.
Receive your pick of The Lawyer's daily and weekly email newsletters, tailored by practice area, region and job function.
More relevant to you
To continue providing the best analysis, insight and news across the legal market we are collecting some information about who you are, what you do and where you work to improve The Lawyer and make it more relevant to you.
News from Shoosmiths
News from The Lawyer
Briefings from Shoosmiths
Once accepted onto the Registered Traveller scheme they will enjoy relaxed entry requirements such as using ePassports.
To clarify the key employment policies of each political party, Shoosmiths has summarised each of the parties’ positions below.
Analysis from The Lawyer
Compliance and corporate governance codes for large financial institutions will undoubtedly include provisions to regulate high pay in the future
There’s more to the ABS model than attracting the man in the street and procuring external investment. Partners at the big corporate firms, take note…