People and process: the power to transform
By Deborah Gray
Process isn’t a word traditionally associated with revolution. A good process may be important, but few would endow it with transformative power. Or at least that was once the case. Now law firms appear to be thinking differently.
Facing a time of unprecedented change in the sector, more firms than ever are embracing the idea that the key to successful modernisation might just lie in the processes at the heart of a firm. This is translating directly to their recruitment needs. We’re seeing more calls from our law firm clients for candidates who are experts in process and project management — and who have the insights to fundamentally overhaul the way in which legal services are delivered.
Such a person is Richard Sawtell, whose work in process mapping and project management is now helping to inform some of the biggest transformation management initiatives in the legal sector…
Click on the link below to read the rest of the Totum briefing.
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Briefings from Totum
Totum conducted research into COO roles and structures among 30 law firms.
Totum’s Tim Skipper, Stephen Allen at DLA Piper and Mark Smith at LexisNexis discuss the major players in the global legal market and new service delivery models.