OFT guidance on ongoing contracts with consumers

‘Ongoing contracts’ for the purposes of the Office of Fair Trading (OFT) guide are continuing contractual and other arrangements (often long term) between consumer and supplier that involve repeat or regular supplies of goods or services. Examples given include club/scheme membership subscriptions; insurance contracts; banking services and savings products; and supply of utilities.

The guide identifies a number of issues that tend to be regular problem areas in ongoing consumer contracts: provision of information — the provision of incorrect or misleading information or information that is insufficiently clearly or prominently displayed, will make it harder for consumers to make informed choices…

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