New rules on selling to consumers must be applied from 13 June 2014

New rules that will apply to most businesses selling to consumers, whether online or in a traditional store, have been laid before parliament. They will apply to relevant consumer contracts entered into on or after 13 June 2014.

Among other things, for online and other distance and doorstep sales: the cooling-off period changes from seven to 14 days; there are changes to information that must be given to consumers prior to purchase, especially for online sales; refunds must be given within 14 days, rather than 30; and consumers must be provided with standard cancellation forms.

In addition, businesses trading with consumers face to face on their own premises may have to give consumers certain information prior to sale for the first time…

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