New regulations for doorstep and distance sales
The government has published new regulations aimed at consolidating the law on distance and doorstep selling, providing further protection for consumers and making it easier for them to know their rights. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into force on 13 June 2014. The regulations have been introduced to implement an EU directive on consumer rights and will replace the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008 and the Consumer Protection (Distance Selling) Regulations 2000. This legislation will be revoked for contracts made on or after 13 June 2014. Separate legislation relating to whether goods are fit for purpose or of satisfactory quality will not be affected.
This change will be of particular importance to online retailers and traders. The new regulations will cover any contracts for the sale of goods and services made online or otherwise at a distance (such as over the phone or by email). They have also introduced a new specific category for the sale of digital content. The changes introduced by the regulations, while mainly aimed at protecting consumers, do provide some increased protection for traders. The main changes are detailed below.
Perhaps the most important change made by the regulations is to extend the cooling-off period from seven working days to 14 days after the contract for services is entered into or from the date the goods are received by the consumer. Any items under a cancelled order must be returned within 14 days of receipt by the consumer. It is essential that traders ensure that their current terms and conditions, cancellation terms and other policies comply with this as if the consumer is not clearly informed there could be severe implications…
Click on the link below to read the rest of the Collyer Bristow briefing.
Sign in or Register to continue reading this article
It's quick, easy and free!
It takes just 5 minutes to register. Answer a few simple questions and once completed you’ll have instant access.Register now
Why register to The Lawyer
In-depth, expert analysis into the stories behind the headlines from our leading team of journalists.
Identify the major players and business opportunities within a particular region through our series of free, special reports.
Receive your pick of The Lawyer's daily and weekly email newsletters, tailored by practice area, region and job function.
More relevant to you
To continue providing the best analysis, insight and news across the legal market we are collecting some information about who you are, what you do and where you work to improve The Lawyer and make it more relevant to you.
News from Collyer Bristow
News from The Lawyer
Briefings from Collyer Bristow
Collyer Bristow held a client seminar on 18 November 2015 and used a case study to identify eight smart ways to resolve disputes at work.
When an employment relationship comes to an end, the tax-efficient structuring of termination payments is key.