New CSSF circular: out-of-court resolution of complaints

By Charles Krier, Katarina Gerard and Michel Bulach

Out-of-court resolution of complaints: new CSSF circular 14/589 giving details regarding the provisions applicable to professionals that entered into force on 1 July 2014.

The said provisions applicable to professionals are set out in section 2 of CSSF Regulation No 13-02 of 15 October 2013 relating to out-of-court resolution of complaints. The regulation, applying to any natural or legal person falling under the prudential supervision of the Luxembourg supervisory entity CSSF entered into force: on 1 January 2014 as regards the regulatory framework of the CSSF in order to handle customer and investor complaints (sections 1 and 3 of the regulation); and on 1 July 2014 as regards the obligations incumbent on professionals in relation to the handling of complaints (section 2 of the regulation)…

Click on the link below to read the rest of the Wildgen briefing.

Sign in or Register to continue reading this article

Sign in


It's quick, easy and free!

It takes just 5 minutes to register. Answer a few simple questions and once completed you’ll have instant access.

Register now

Why register to The Lawyer


Industry insight

In-depth, expert analysis into the stories behind the headlines from our leading team of journalists.


Market intelligence

Identify the major players and business opportunities within a particular region through our series of free, special reports.


Email newsletters

Receive your pick of The Lawyer's daily and weekly email newsletters, tailored by practice area, region and job function.

More relevant to you

To continue providing the best analysis, insight and news across the legal market we are collecting some information about who you are, what you do and where you work to improve The Lawyer and make it more relevant to you.


69, Boulevard de la Pétrusse