Key changes in consumer law

By Mike Friend

On 13 June 2014, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into force. They replace the Distance Selling Regulations and the Doorstep Selling Regulations and create new rules for all contracts made between a trader and a consumer (subject to a few exceptions). This briefing will provide an overview of some of the key changes.

The key changes under the Regulations are as follows: (a) traders must seek prior consent before taking any additional payments; (b) goods must be delivered within 30 days of purchase, unless otherwise agreed; (c) calls to traders by consumers to discuss existing contracts can only be charged at basic rates; (d) the cooling-off period for certain contracts has been extended from seven days to 14 days; and (e) new pre-contract information requirements are introduced.

What is a consumer? A consumer is an individual entering into a contract for purposes wholly or mainly outside their trade, business, craft or profession…

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