Italy: companies with non-EU call centres subject to stringent obligations

By Giulio Coraggio

The Italian data protection authority (DPA) issued a decision introducing more stringent obligations for the transfer of data to call centres located in countries outside of the European Union (EU) such as India or the US, but also Albania, which is very close to Italy and is a popular place for call centres of Italian companies.

The decision is quite interesting since it regulates the frequent scenario where there is an Italian company outsourcing the call-centre service to a company located in the EU, which in turn will rely on the services provided by entities located outside the EU.

In such circumstances, the Italian DPA identified three possible scenarios allowing the transfer of data to companies located in non-EU countries that are applicable provided that there is the prior consent from the data controller…

If you are registered and logged in to the site, click on the link below to read the rest of the DLA Piper briefing. If not, please register or sign in with your details below.

Briefings from DLA Piper

View more briefings from DLA Piper

Analysis from The Lawyer

View more analysis from The Lawyer


3 Noble Street

Turnover (£m): 1,539.00
No. of lawyers: 4,374(UK 200)
Jurisdiction: Global
No. of offices: Over 75
No. of qualified lawyers: 625 (International 50)