Italy: companies with non-EU call centres subject to stringent obligations

By Giulio Coraggio

The Italian data protection authority (DPA) issued a decision introducing more stringent obligations for the transfer of data to call centres located in countries outside of the European Union (EU) such as India or the US, but also Albania, which is very close to Italy and is a popular place for call centres of Italian companies.

The decision is quite interesting since it regulates the frequent scenario where there is an Italian company outsourcing the call-centre service to a company located in the EU, which in turn will rely on the services provided by entities located outside the EU.

In such circumstances, the Italian DPA identified three possible scenarios allowing the transfer of data to companies located in non-EU countries that are applicable provided that there is the prior consent from the data controller…

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