Insurance and Reinsurance Newsletter: April 2014 — Italy: new regulations on complaints management; and more
On 1 April 2014, the draft measure containing amendments to ISVAP (former Italian Insurance Supervisory Authority) regulation no. 24 dated 19 May 2008 on complaints handling was published on the IVASS website.
The accompanying report to the draft measure explains that the new provisions contained therein are necessary following the approval by EIOPA of its Guidelines on Complaints Handling by Insurance Undertakings.
Based upon those guidelines, national supervisory authorities are required to ensure compliance by insurance undertakings with seven principles…
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