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‘Disgruntled and aggressive clients’ posed safety threat under OHSA

By Adrian Miedema

An employee who was fired one day after complaining to the Ministry of Labour that she felt threatened by ‘disgruntled and aggressive clients’ was entitled to damages for the retaliatory discharge, the Ontario Labour Relations Board (OLRB) has decided.

The employee worked for an investment/marketing company. She tried to speak with a company manager about her concerns with aggressive clients and about having the company develop procedures to deal with matters such as violence and harassment. The manager refused to entertain the suggestions…

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