Consumers and businesses: do you know your rights and obligations?

The time has come to reform the complicated rights of both consumers and businesses when buying goods and services.

On 13 June 2013, the government published a new draft Consumer Rights Bill following the consultation period that ran throughout 2012. The proposed legislation aims to consolidate the rather complex existing consumer protection law, which is currently made up of eight overlapping and inconsistent pieces of domestic legislation and further complicated by the incorporation of additional EU regulations and requirements.

As it stands, the existing law is also considered to be out-dated, particularly in respect of digital content. This new simplified bill should streamline consumer laws into one accessible piece of legislation to replace the out-dated system, which is more than 30 years’ old. In turn, both consumers and business will benefit…

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