Consumer protection strengthened against misleading or aggressive trading practices

By Paul Herbert and Zac Brown

On 6 August 2013, the Department for Business, Innovation & Skills (BIS) published the Draft Consumer Protection from Unfair Trading (Amendment) Regulations 2013 for scrutiny.

According to BIS, unfair consumer practices incur a cost to the economy of around £3.3bn a year and 60 per cent of the population has fallen victim to unscrupulous traders. Elderly and vulnerable consumers are particularly susceptible to misleading or aggressive trading practices that take place, for example, through doorstep selling.

The draft regulations represent an attempt by BIS to provide greater protection for consumers against these practices and are intended to address shortcomings in the current regime, which was created by the Consumer Protection from Unfair Trading Regulations 2008 (CPUT).

The draft regulations will provide consumers with a new direct right of redress against traders for misleading or aggressive practices, as well as extending the protection provided by CPUT to cover misleading and aggressive demands for payment…

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