Change management: operational benefits
The competitive pressures on ﬁrms across the UK top 200 are well documented, the principal war cry being the demand ‘more for less’ from clients. This downward pressure on margins coupled with longer working hours will only intensify and is driving the need for operational change within ﬁrms on an unprecedented scale.
Almost daily, the legal press highlights the growing adoption of legal process re-engineering. The objective: to dissect the legal process, deﬁne the component parts of a transaction or process and deliver each component effectively and efﬁciently.
At the heart of delivering proﬁtable legal services is the premise that ﬁrms should gear up their workforce, with partners pushing work to the right level while delivering the expected quality. This frees partners to focus on business development and improving client relationships while mentoring fee-earning staff. In short, it optimises the value of the partner to the ﬁrm as well as the fee-earning talent that sits beneath them…
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