Appropriately processing data from individuals with mental health problems

The Money Advice Liaison Group has released a briefing note on the best practice for appropriately processing data from individuals with mental health problems. Briefing Note 4 sets out recommended best practice for dealing with sensitive personal data about an individual’s mental health and contains useful quotes from the Information Commissioner’s Office, as well as input from interested groups such as the Office of Fair Trading.

Previous briefing notes from MALG have been supported by the FSA, OFT and other industry groups, so it is likely this one will be, too. While the briefing note is ‘guidance’ only, firms which take that guidance on board are more likely to be viewed favourably when Treating Customers Fairly and Irresponsible Lending are being

Also, this briefing note contains an insight into the way the ICO is likely to view best practice in processing personal data should the matter be referred, so it is worth reading for that alone…

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