Berwin Leighton Paisner (BLP) has hired a PR and marketing guru to drive its marketing strategy.
Ash Coleman-Smith, managing director EMEA and London at PR and advertising agency Ogilvy, will take up the board position on 1 May, reporting to managing partner Neville Eisenberg.
Coleman-Smith said of his move:“[Law] is a very interesting sector, there’s the legal Services Act, the arrival of firms from the US, recessionary pressures and all the impact on clients and charging structures, [combined with] an incredibly crowded marketplace, meaning that firms have to become more creative in how they communicate. I was particularly interested in BLP because it had the tag of ’one to watch’.
“The key thing is making sure marketing and communications are connected with the business strategy. I look round at the sector and a lot of activity [isn’t].”
During a 25-year career in marketing and communications, Coleman-Smith has worked with Latham & Watkins and Lexis Nexis, but he said that it is his experience “outside the legal sector” that led to his hire.
He added: “Firms [need to be] seen as not just a deliverer of professional services, but a clear business partner - that’s where the opportunities for cross-selling and long-term relations are. You don’t achieve this [quickly] but as part of a three-to-five year plan.”
Coleman-Smith replaces former marketing head Neil Templeton and will run a 25-strong team.
Readers' comments (14)
Hamish | 23-Feb-2010 12:17 pm
Why oh why are firms obsessed with marketing guff? Don't they understand that this is not what clients want? They want practical, good value, clear advice. Full stop. Not to know that their fees are being squandered on brainless PR initiatives only designed to fool the media.
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Anonymous | 23-Feb-2010 12:20 pm
it's clear what this is about Berwins has a top notch real estate practice but that leads to the (perhaps false) notion that that's all it does. It needs someone with experience and gravitas to persuade the market of its wider strengths
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Anonymous | 23-Feb-2010 4:32 pm
I'll bet you Neville Eisenberg's partnership drawings that Ash ain't at BLP in "three-to-five years" time. Or maybe I'm wrong and he'll successfully hoodwink a few inflated egos into spending a shed load of money on marketing puff.
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Anonymous | 23-Feb-2010 4:42 pm
The utter stupidity, arrogance and myopia of Hamish (and hundreds like him) never fail to astound me. Firms who deliver "practical, good value, clear advice" are ten-a-penny. Marketing's role is to communicate what makes Berwins (in this case) different and how they identify/develop new revenue streams. If the likes of Hamish believe all you need to do is carry on doing what you've always done, then his/their days are mercifully numbered
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Anonymous | 23-Feb-2010 4:46 pm
"a 25-strong team"
Isn't this a rather large marketing team for a firm of BLP's size?
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William Arthur, KermaPartners | 24-Feb-2010 9:26 am
I fear Hamish has completely missed the point, but I suspect that his view is representative of many in this market. This is a strategic business appointment, and entirely complementary to the provision of " practical, good value, clear advice". The problem is, there is an over-supply of firms and lawyers capable of giving this advice, but an under-supply of the commercial acumen needed to project those capabilities effectively and stand out from the crowd. The only option for most firms, if they cannot achieve differentiation and communicate it properly, is to compete on price, which is not a happy place
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Anonymous | 24-Feb-2010 12:25 pm
Maybe Shoosmiths should get in touch with Ogilvy too, or failing that a suitably run-of-the-mill advertising agency.
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Anonymous | 24-Feb-2010 4:33 pm
That's right Hamish and all Coca Cola needs to do is produce a tasty beverage! I despair of the legal profession when I hear comments like yours.
If you have no clients how do you deliver practical advice to them!
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Anonymous | 24-Feb-2010 6:34 pm
That's right Hamish and all Coca Cola needs to do is produce a tasty beverage! I despair of the legal profession when I hear comments like yours.
If you have no clients how do you deliver practical advice to them!
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Anonymous | 25-Feb-2010 3:47 pm
Hamish clearly has no real understanding of marketing at all. This attitude is indicative of law firms that are stuck in the past when it comes to marketing. Marketing's reputation is no longer about 'guff' and fancy advertising; it centres on making the firm profitable by identifying client needs and meeting them, ensuring the whole firm is client focused in everything it does. I'm sure it won't amaze you to find out that many law firms don't concentrate on their clients in any co-ordinated way. Quite possibly, Hamish's firm is one of them.
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