Balfour installs high-tech phone messaging system

SCOTS firm Balfour & Manson has invested over £70,000 in state-of-the-art telecommunications equipment.

It will be one of the first law firms to operate a Visual Mailbox, which allows employees to access their voice and fax messages from their PCs, meaning they can prioritise which messages to respond to first. Clients will be able to leave voice and fax messages at any time for users to pick up anywhere.

The firm will also install HotDesk, an application that allows a mobile worker to be contacted on any phone, at home or on a mobile, through just one phone number.

The contract to install the equipment was awarded to Siemens Business Communication Systems, a telecomms supplier in Milton Keynes.

Ken McGowan, managing partner at Balfour & Manson, said the system would enhance the quality of service provided by staff: "As a firm committed to improving client service, the need to provide easy and constant access to staff by clients and colleagues is fundamental."