Knowledge management: Unleash the power

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  • "KM generally takes two forms – internal or client-facing." I like how you phrased that. Another positive outcome of internal KM is the collaboration and knowledge creation that can occur to a company's benefit! For example, Google has (or had?) a perk where employees could spend about 20% of their time working on projects that they are interested in. Here is an article from Wired about the Google perk and what happens when Google tried to stop it. http://www.wired.com/2013/08/20-percent-time-will-never-die/

    An even better example of employers allowing & facilitating informal collaboration through KM is this YouTube video from RSA Animate about what drives and motivates employees: https://www.youtube.com/watch?v=u6XAPnuFjJc&list=FL839x4NQVBV8XLY2pi0jMUg&index=2 It is about a ten minute video, but the part I'm referring to comes at the 5:35 mark, although I recommend watching the whole video.

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